Clear answers about booking, cleaning, repairs, installation, payment and guarantees. If your question is not here, ask us directly.
Use the form on our contact page, call us or send an email with the number of windows, the floor level and a short description of the work. Photos help. For repairs and installation we usually visit to measure before giving a final quote.
Surveys for repair and installation quotes are free. If a technician carries out a repair during the survey visit, that work is charged as agreed with you beforehand.
Cleaning and repair visits are usually available within a few working days. Urgent safety issues such as broken glass are prioritised. Installation dates depend on manufacturing time and are confirmed when you accept the quote.
The validity period is printed on every quote. Material prices can change, so we re-confirm prices on quotes that have expired.
Yes, unless you ask for outside-only. Inside cleaning includes frames and sills, with floors and furniture protected.
Mild, pH-neutral solutions that are safe for seals, frames and coated glass, followed by a purified-water rinse. We avoid harsh chemicals indoors.
Yes. Post-construction cleaning is done with specialist tools and solvents suitable for the glass and frame type, and quoted after we see the extent of the residue.
We repair most uPVC, aluminium and timber windows. Where an exact part is no longer made, we fit a compatible alternative and explain any visible difference beforehand.
Common hinges, handles, rollers, gaskets and fixings are carried in our vans. Specialist locks and glass units are ordered and fitted on a return visit.
Usually not. Misting means the sealed glass unit has failed. We can replace the unit alone and keep the existing frame if it is in good condition.
A typical apartment is fitted in one to two days once the frames are ready. Your quote states the expected manufacturing and fitting time.
Removing old frames can disturb plaster and render at the edges. We keep this to a minimum and make good the reveals as described in your quote.
Yes. Old frames, glass and packaging are removed and disposed of responsibly.
Payment terms are stated on your quote. Cleaning and repair visits are normally paid on completion. Installation usually requires a deposit when the order is placed, with the balance on completion.
Yes. Workmanship is guaranteed for the period stated on your quote, and new products carry the manufacturer’s warranty. See our refund and cancellation policy for full details.
Contact us with a description and photos. We will arrange a return visit to inspect and put right any fault caused by our work.
Our team is happy to explain options, timings and costs before you book anything.
