Effective date: 1 October 2026. Last reviewed: 1 October 2026.
The terms that apply when you use this website or book window cleaning, repair, servicing or installation with Window Master Pro.
These terms apply to every quote, booking and service provided by Window Master Pro, and to your use of windowmasterpro.com. By accepting a quote or booking a visit, you agree to these terms. Where a written quote contains specific terms, those take priority for that job.
Quotes are based on the information available at the time, including any survey, photos and measurements. Each quote states what is included, the price and how long it remains valid.
You agree to provide safe access to the windows at the agreed time, including parking where possible, access to water and electricity if required, and permission from building management where needed. Please remove fragile items from window sills and the area around windows before we arrive. If we cannot access the property at the agreed time, a call-out charge may apply as set out in your quote.
We will carry out the work with reasonable care and skill, using trained technicians and suitable materials and equipment. We will follow safe working practices, protect floors and furnishings, and leave the work area clean and tidy.
You are responsible for telling us about anything that may affect the work or safety, including known defects, fragile coatings, alarms, pets and restricted areas. For installations, you are responsible for obtaining any permission required from landlords, building managers or authorities unless we have agreed in writing to do this for you.
Payment terms are stated on your quote. Cleaning and repair visits are normally payable on completion. Installation work usually requires a deposit when the order is placed, with the balance due on completion. Products remain our property until paid for in full. We may pause further work if invoices remain unpaid after the due date.
We guarantee our workmanship for the period stated on your quote. New windows, glass units and hardware carry the manufacturer’s warranty. The guarantee does not cover damage from misuse, accidents, storms, building movement, alterations by others or lack of reasonable maintenance.
We are responsible for loss or damage that is a foreseeable result of our failure to meet these terms or of our negligence. We are not responsible for losses that were not foreseeable, for business losses, or for pre-existing defects such as scratched glass, failed seals or deteriorated frames that become apparent during cleaning. Nothing in these terms limits liability that cannot legally be limited.
You may cancel or reschedule a booking by contacting us. Charges for late cancellations and for cancelling made-to-measure orders are explained in our Refund and Cancellation Policy.
The content of this website is provided for general information about our services. You may not copy, reproduce or use the content, logo or images for commercial purposes without our written permission. You agree not to misuse the website, attempt to gain unauthorised access, or submit false information through our forms.
These terms are governed by the laws that apply where Window Master Pro is registered. If you have a complaint, please contact us first so we can try to resolve it quickly and fairly. Any dispute that cannot be resolved informally will be handled by the competent courts of that jurisdiction.
If you have a question about this policy, email service@windowmasterpro.com, call +880 1911 899 619 or +880 1713 878 344, or write to us at the address shown on our Contact page.
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